"This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website pokok.soluna.my."
By using the Service, you agree to the practices described in this Privacy Policy. Your privacy is foundational to our mission of preserving collaborative heritage.
If you have any questions, please contact us at hello@soluna.my.
1. Information We Collect
We collect information that you voluntarily provide to us and information automatically collected when you use the Service.
1.1 Account Information
When you create an account on Pokok, we collect your Name, Username, Email address, and Password (securely stored). This information is used to create and manage your account.
1.2 Family Tree Information
Users may voluntarily provide names of family members, birth/death dates, photographs, and organizational structures. Users are responsible for ensuring they have appropriate permission to share personal information of other individuals.
1.3 Payment Information
Donations and marketplace purchases are processed through Chip In Asia. We do not collect full payment card details directly; they are handled by the payment provider.
1.4 Automatically Collected Information
When you access the Service, certain information may be automatically collected by our systems or authentication infrastructure (e.g., Better Auth). This includes IP addresses, browser types, device information, operating systems, user agent strings, and usage patterns. This data helps maintain secure authentication sessions and prevents unauthorized access.
2. Analytics and Cookies
We use analytics (Google Analytics, Vercel Analytics) and cookies to understand how users interact with our Service, maintain login sessions, and improve the overall user experience.
Users can manage cookies through their browser settings.
3. How We Use Your Information
We use the information to manage accounts, provide the family tree builder, maintain the platform, and ensure security. This includes monitoring IP addresses and device information to prevent unauthorized access and protect user sovereignty.
4. Data Sharing and Disclosure
We do not sell, trade, or rent user data. We only share limited data with trusted infrastructure providers (Vercel, Resend) as necessary to operate the platform.
We may also disclose information if required by law or legal process.
5. Data Storage and Retention
User data is stored on cloud infrastructure operated through Turso global servers. We retain personal data for as long as your account remains active or as needed to provide the Service.
6. Account Deletion and User Rights
Users have the right to request deletion of their account and personal data. Deletion requests will be processed within 30 days.
To request account deletion, please contact hello@soluna.my.
7. Security of Your Information
We implement reasonable technical and organizational measures to protect your information, including HTTPS encryption, password protection, and access control. We also monitor session activity and device metadata to detect suspicious behavior and maintain platform integrity.
While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Children's Privacy
Pokok is intended for general audiences and does not knowingly collect information from children under 13. If such data is discovered, we will take steps to remove it.
9. Third-Party Services
Our Service relies on third-party services like Google Analytics, Vercel, Resend, Turso, Cloudflare, and Chip In Asia. Each operates under its own privacy policy.
10. Changes to This Privacy Policy
We may update this policy periodically. When changes occur, the "Last Updated" date will be revised. Continued use of the Service constitutes acceptance of the updated policy.